Policies & Procedures

​​Body Balance

Massage Therapy

Gift Certificates

Gift Certificates are non-refundable, non-transferable and have no cash value.  Please confirm your certificate at the time of booking and present your gift certificate at the time of treatment.  All gift certificates are valid for one year after purchase, as indicated on the certificate itself.

A Professional Approach to Wellness

Receipts

Electronic receipts are provided for all services.  Paper receipts are provided upon request.  

24 Hour Cancellation & Late Policy

Clients are requested to make contact 24 hours in advance for cancellations.  If 24 hours notice is not given, then the client must pay full price for the session they missed.  If a client arrives late to a session they will receive treatment during the remaining time and are expected to pay for the full session.  

Privacy Policy

All information we gather is confidential and purely to understand the client's history as it pertains to the therapies they require or request.

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Illness

If you are suffering from any sort of contagious illness(flu, fever,open wound), I will happily reschedule your session.  In the event of a surprise illness I will be happy to reschedule your session, even without 24 hour notice, with the presentation of a valid medical reason.